• Who we are

    Vodacom is a leading African communications company providing a wide range of services, including mobile and fixed voice, messaging, data, financial, Enterprise IT and converged services to over 103 million1 customers.

    From our roots in South Africa in 1993, we have grown our mobile network business to include operations in Tanzania, the DRC, Mozambique, Lesotho and Kenya. Our mobile networks cover a total population of over 284 million1 people. Through Vodacom Business Africa (VBA), we offer business-managed services to enterprises in 32 countries. Vodacom is majority owned by Vodafone (64.5% holding), one of the world’s largest communications companies by revenue.

    1. Including our associate holding of 34.94% in Safaricom.

  • Our strategy

    • Our purpose

      Why we exist

      To connect everybody to live a better today and build a better tomorrow

    • Our vision

      Where we are going

      To be a leading digital company that empowers a connected society

    • Our way

      How we need to do it

      Speed, simplicity and trust

    • Our strategies

      What we need to do

    • Segmented
      Propositions

      We develop a deep insight of our customers' needs, wants and behaviours, and provide propositions to lead in chosen segments.

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      Best Customer
      Experience

      We provide the most engaging customer experience, blending the best of technology and human interaction in a personal instant and easy way.

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      Best
      Technology

      We are the leading telco through the best network and IT excellence, with digital at the core.

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      Digital Organisation
      and Culture

      We build an organisation of the future where digital is first for all employees, underpinned by innovation, agility and new skills.

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      Our Brand and Reputation

      We are a purpose-driven brand cementing our reputation for accelerating socioeconomic transformation by empowering the digital lives of our customers.

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Our leaders


How we provided value in 2018

We reduced the cost of data

  • 21.6%
  • In South Africa

  • Mozambique
  • 11.1%
  • Tanzania
  • 27.9%

  • DRC
  • 27.3%
  • Lesotho
  • 29.4%

Extend our network population coverage:

Graphs

In our International operations we added:

  • 4G sites
    261
    3G sites
    454
    2G sites
    253
  • Provide the best customer experience, as measured by the net promoter score (NPS), in all our markets


Where we operate

Vodacom Business Africa

  • Angola
    Benin
    Botswana
    Burkina Faso
    Cameroon
    Côte d’Ivoire
    Democratic
    Republic of Congo (DRC)

  • Djibouti
    Equatorial Guinea
    France
    Gabon
    Ghana
    Kenya
    Lesotho
    Madagascar
    Malawi

  • Malaysia
    Mauritius
    Mozambique
    Namibia
    Nigeria
    Rwanda
    Senegal
    Sierra Leone

  • Singapore
    South Africa
    Swaziland
    Tanzania
    Uganda
    United Kingdom
    Zambia
    Zimbabwe











Stakeholder

'hot topics' in 2018

 
Data costs
Delivering social responsibility
Customer privacy
Network quality and coverage

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