How we provided value in 2018

For our customers

We reduced the cost of data

21.6 %

Mozambique

11.1%


DRC

27.3%

In South Africa

Tanzania

27.9%


Lesotho

29.4%

Extended our network population coverage

Extended our network population coverage

In our International operations we added:

261

4G sites

454

3G sites

253

2G sites
International operations

Provided the
best customer experience, as measured by the net promoter score (NPS), in all our markets

In our societies

R20.8 billion
cash contribution to public finances

In our societies

R32.3 million customers
provided with access to our M-Pesa financial service (including Safaricom)

7.7 million customers
on our Siyakha platform using Facebook flex

Level 3
Black Economic Empowerment contributor status in South Africa

R30.8 billion
weighted spend on BEE-status suppliers

R9.8 billion
spend to >51% women-owned suppliers

For our employees

Total of

7 554 employees

Total employees

Invested

R5.6 billion
in wages and benefits

Invested

R287 million
on skills development

Encouraging diversity in South Africa:

Encouraging diversity in South Africa

For providers of financial capital

R13.0 billion
paid in dividends to equity shareholders

R2.8 billion
paid in interest to debt funders

332.6 %
shareholder return since listing in 20091

1. Source FactSet


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