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Our business
Operating context
Delivering on our strategy
Our governance structure
Administration
g
g
Our Cyber Intelligence Centre (CIC), which collectively monitors
Vodacom enterprise business clients and our International
operations, has been proactively managing cyber threats to
ensure our network is secure. On a monthly basis, the CIC has
dealt with over 2 400 Denial of Service Attacks (DDoS), blocked
65 000 viruses and mitigated 180 000 threats per hour.
Network NPS
Country
Network quality
(NPS score)
Network coverage
(NPS score)
South Africa
1st
1st
Tanzania
3rd
3rd
DRC
1st
1st
Mozambique
2nd
2nd
Lesotho
1st
1st
In our International operations
g
g
We continued with the network expansion in our International
markets, and now have more than 7 000 2G sites and 4 800 3G
sites across these markets.
g
g
Tanzania launched commercial 4G services on 278 4G sites in
the past year, becoming the second International Vodacom
market with 4G after Lesotho; all our other International
operations undertook extensive tests on 4G over the year.
g
g
We continued our RAN renewal programmes. The DRC’s radio
network has been replaced with 4G-ready equipment, and
Tanzania is now almost complete, while Mozambique and
Lesotho were completed in previous years.
g
g
In Tanzania, we focused on expanding and improving our data
network. This is evident in significant improvement in download
speed statistics on Ookla over the period. This is enabling an
improvement in our NPS.
g
g
We further expanded our ultra-low cost base stations in the DRC,
South Africa and Lesotho; this concept has also been expanded
into Vodafone as a global best practice. We continue to develop
new models to provide broadband services to rural communities
more efficiently in all of our markets.
g
g
To introduce new services we have been re-farming some of our
spectrum; this enabled us to deploy our 4G service in Tanzania.
We are continuing to explore new spectrum acquisition
opportunities to improve the quality and performance of our
existing services, and to introduce new services.
g
g
All our International markets have the IT capability to support
our personalised pricing offer ‘Just 4 You’, as well as other
contextual marketing and next buy offers.
g
g
Our focus going forward is to evolve contextual marketing
capabilities, with real-time triggers and machine learning and
enhancing online capabilities in all International markets.
g
g
In the DRC, Mozambique and Tanzania, we have successfully
migrated the legacy M-Pesa platforms to the new ‘G2’ Vodafone
financial services platforms; we plan to migrate Lesotho during
2017. This will enable improved system stability and enhanced
trust with customers, as well as better flexibility to rollout new
products and services across all markets.
g
g
All the Vodacom International markets have achieved Vodafone
Global Network Resilience policy compliance. This policy has
been extended to include the fixed network, as well as IT
services. An IT resilience programme that commenced in 2016
will ensure compliance to the Vodafone IT resilience guidelines.
The compliance date has been set for 2021.
Data speeds
1
(download mbps)
Tanzania DRC Mozambique Lesotho
1st
1st
1st
1st
Vodacom 11.8
5.7
7.0
25.6
Next best
competitor
7.7
5.2
5.6
17.0
Population coverage (%)
Tanzania DRC Mozambique Lesotho
3G 4G 3G
3G
3G 4G
1st
1st
1st 1st
Vodacom 25 7 30
39
95 69
Next best
competitor
27 9 30
17
30 30
1. Source: Ookla (March 2017).
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