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Shareholder relations

Vodacom proactively communicates its strategy and activities to

shareholders through a planned investor relations programme

which includes:

À

À

formal presentations of annual and interim results;

À

À

briefing meetings with major institutional shareholders after the

release of results; and

À

À

hosting investor and analyst sessions.

Risk management

Management continuously develops and enhances its risk and

control procedures to improve risk identification, assessment and

monitoring. The Board considers business risks when setting

strategies, approving budgets and monitoring progress against

budgets.

A division reporting to the Chief Risk Officer assists in identifying,

assessing and recording the strategic risks facing the Group and,

where appropriate, monitors mitigating actions.

Page 20

More detail on the major strategic risks identified in the year.

Internal control

Management implements internal controls, which comprise of

policies, procedures and processes, to provide reasonable

assurance on safeguarding assets, preventing and detecting errors,

the accuracy and completeness of accounting records, and the

reliability of financial statements. Internal audit provides

independent, objective assurance of the system of internal

controls within the Group.

Stakeholder engagement

The Board has delegated to management the responsibility to deal

with stakeholder relationships in a proactive and constructive

manner. There is an approved stakeholder policy in place.

The initiatives and activities for the year are

more fully reported in the sustainability

report at

www.vodacom.com

vodacom

Technology governance

In line with King III, technology governance forms part of our

governance structures, policies and procedures. It forms part of the

Group’s strategic and business processes and is managed by the

Chief Technology Officer.

The Vodacom Technology Governance Framework and charter,

which are mapped to the IT governance principles of King III, have

continued to be reinforced in the organisation. Each framework

element is substantiated through demonstrable processes to align

technology strategy and business needs, deliver value and manage

performance, and to strengthen information security management,

information management, risk management, business continuity

management and compliance.

Our attention in the past year has focused on putting mechanisms

in place to ensure independent assurance of services provided by

outsourced providers, and moving towards compliance of the

Protection of Personal Information (PoPI) Act.

Our performance

Our business

Governance review

Administration

Overview

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