80 / 98
Vodacom Group Limited
Integrated report for the year ended 31 March 2016
76
Independent
assurance report
To the Directors of Vodacom Group Limited
Report on selected key performance indicators
We have carried out a limited assurance engagement in order to state whether anything has come to our attention that causes us to believe
that the selected key performance indicators (KPIs) described below, as presented in the 2016 Integrated Report of Vodacom Group Limited
(Vodacom) for the year ended 31 March 2016 (the Report), are not prepared, in all material respects, in accordance with the criteria specified
by Vodacom for reporting the selected KPIs, as set out below. This engagement was conducted by a multidisciplinary team including
environmental and assurance specialists with relevant experience in sustainability reporting.
Subject matter
The subject matter for our limited assurance engagement are the selected KPIs included in the table below, which are marked with a ‘^’ on the
relevant pages in the Report. The selected KPIs have been prepared by Vodacom applying its specified criteria for each KPI (Criteria), which
information accompanies the performance information set out on the relevant pages of the Report (the accompanying Vodacom Group Limited’s
reporting criteria can be accessed via the following link
www.vodacom.com ).
Category
Selected KPIs
Coverage Reporting criteria
Customer
1. Net promoter score
South Africa
only
Internal Guidelines (Vodacom Strategies)
2. Market share
Group
Internal Guidelines (Vodacom Strategies)
3. Brand leadership
Group
Internal Guidelines (Vodacom Strategies)
Growth
4. Data to service revenue
Group
Internal Guidelines (Vodacom Strategies)
5. New service to service revenue
Group
Internal Guidelines (Vodacom Strategies)
6. Enterprise to service revenue
Group
Internal Guidelines (Vodacom Strategies)
7. International to service revenue
Group
Internal Guidelines (Vodacom Strategies)
8. Number of fixed-line connections
South Africa
only
Internal Guidelines (Vodacom Strategies)
Operations
9. Service revenue growth vs Total expense growth
Group
Internal Guidelines (Vodacom Strategies)
People
10. Engagement Score
Group
Internal Guidelines (Vodacom Strategies)
Reputation
11. Reputation Survey – position relative to competitors
Group
Internal Guidelines (Vodacom Strategies)