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Our Sustainability
report 2017
A more detailed review of our societal impacts and contribution is
provided in Vodacom’s Sustainability report 2017. The report,
which constitutes the annual report of Vodacom’s Social and
Ethics Committee, provides information on our performance and
management approach relating to the following areas:
g
g
Sustainability governance and management:
outlines our
sustainability strategy and governance framework, describes our
activities in support of the United Nations’ 17 Sustainable
Development Goals, and reviews our approach to promoting
ethical conduct and ensuring business integrity.
g
g
Engaging our stakeholders:
identifies the material interests of
our key stakeholders, and our response to these interests.
g
g
Product and service responsibility:
reviews our activities to
protect customer privacy and security, and address consumer
concerns.
g
g
Investing in our people:
assesses our performance in
developing our people, driving employee engagement,
encouraging diversity, and promoting workplace health
and safety.
g
g
Delivering social value:
reviews the societal contribution of our
products and services, our BEE performance and our corporate
social investment initiatives.
g
g
Responsible environmental management:
outlines our
performance in managing our most material environmental
impacts relating to energy and climate change, water and waste.
A summary of our sustainability performance is presented in the following table:
Indicator
2017
2016
Investing in our people
Number of full-time permanent employees
7 587
7 538
Salaries and benefits (Rm)
5 428
5 599
Women representation in Executive Committee (%)
17.0
18.0
Black representation in Executive Committee (%)
58.0
55.0
Ratio of average basic salary of men to women (times)
1:3
1:3
Total training spend (Rm)
277
1
103
Workplace-related fatalities
1
4
Lost-time injury frequency rate (LTIFR)
0.05
0.11
Product and service responsibility
Customer NPS (SA) (ranking relative to competitors)
1st
1st
Delivering social value
Customers (thousand)
66 785
61 305
M-Pesa customers (thousand)
12 922
9 224
Investment in infrastructure (Rm)
11 292
12 875
Total cash tax contribution (Rm)
16 082
14 710
Investment in communities (Rm)
114
106
Responsible environmental management
Direct greenhouse gas (GHG) emissions (Scope 1) (metric tonnes)
44 203
44 917
Indirect GHG emissions (Scope 2) (metric tonnes)
555 010
494 354
Indirect GHG emissions (Scope 3) (metric tonnes)
84 226
36 602
Total GHG emissions CO
2
(including non-Kyoto Protocol emissions) (metric tonnes)
683 439
576 872
Access network electricity
#
(GWh)
333
282
Core network electricity
#
(GWh)
84
81
Building electricity
#
(GWh)
54
50
Vehicle fuel (diesel and petrol)
#
(million litres)
0.7
1.3
Network equipment and handsets reused/recycled
#
(tonnes)
69
1 006
1. The increase on reported training spend is attributed to the application of new audit rules, i.e. contractor spend is now included.
# South Africa only.
Vodacom
Sustainability report2017
Vodacom Group Limited
Integrated report for the year ended 31 March 2017
42