Vodacom Integrated Report 2018

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Media
Critical role in keeping stakeholders informed of business developments, new products and services and the impact of our
business operations.
Business partners
A key interface with our customers, they are custodians of our brand and reputation, and critical to ensuring effective delivery of
our objective of delivering the best customer experience.
Priority interests
• Clear career paths and opportunities for career development.
• More knowledge sharing across the Group.
• Building the coaching capability of leaders.
• Better understanding of reward structures.
• Competitive remuneration.
• Digital upskilling.
• New ways of Agile working.
Employees
Their skills and involvement determine our ability to realise our vision of becoming a leading digital company that empowers a
connected society.
Means of engagement
g g Internal website.
g g Newsletters, internal magazine and electronic
communication.
g g Employee Consultative Council with senior leaders and
employee representation.
g g Employee hotline.
g g Leadership roadshows.
Suppliers
Impact on our ability to cost-effectively provide products and services.
Communities
Add to the longer term viability of our markets by strengthening the socioeconomic context in which we operate.
Means of engagement
g g Supplier forums.
g g Ongoing site visits.
g g Audits.
g g Business unit interaction.
g g Tenders and request for proposals.
Priority interests
• Timely payment and fair terms, including quicker payment terms
for qualifying smaller suppliers.
• BEE compliance.
• SMME/BEE supplier development.
• Improving health and safety standard.
• Partnering on environmental solutions.
Means of engagement
g g Public participation where new base stations are required.
g g Vodacom Foundation partnering with communities.
g g Open days at universities.
g g Investing and connecting computer centres in schools and
teacher training centres.
Priority interests
• Access to mobile voice and data services.
• Access to basic services such as finance, health and education.
• Free-to-use social media, education and job sites.
• Investment in infrastructure.
• Responsible expansion of infrastructure.
Means of engagement
g g Annual business partner conference.
g g Bi-annual franchise roadshows.
g g Quarterly franchisee council committee meetings.
g g One-on-one business meetings.
g g Training sessions on new products and services.
g g Store, franchise and retail visits.
Priority interests
• Fair treatment.
• Top management involvement with customers.
• Making it simpler and quicker to deal with us.
Means of engagement
g g Face-to-face and telephonic engagement.
g g Interviews with CEO and key executives.
g g Media releases and product-related publicity.
g g Roundtables.
g g Product launches.
Priority interests
• Being informed of key activities and offerings.
• Transparency.
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