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Achieving these ambitions, requires us to
g
g
Optimise value from our existing telco activities
– ensuring
we get the basics right to realise the significant remaining value
from the latent demand across our markets.
g
g
Diversify and transform the business by growing into
adjacent businesses in the digital space
– delivering on our
strategic big bets to become a leading digital company.
g
g
Develop the capabilities and skills to become the leading
digital company
– investing appropriately in our strategic
enablers to drive digital transformation and deliver exceptional
customer service.
Our strategic big bet
•
Scaling M-Pesa (International operations) (page 21) and
financial services (South Africa) (page 22).
•
Consumer digital services and fibre leadership (page 22).
•
Digitalising of corporates (Enterprise, digital and IoT)
(page 23).
Delivering on our strategy – 2017 at a glance
Sustained strong performance in M-Pesa, the world’s
leading mobile money provider.
Good early growth in financial services in our
South African market.
Consolidated our strong potential to deliver in IoT.
Progress in building a good team in Big Data analytics.
Positive developments in each of our segmented
propositions.
Maintained strong reputation across our markets.
Secured strong mutually-beneficial partnerships with
leading global digital players.
Ongoing challenge in ensuring internal organisational
culture shift to fully embrace digital.
Initial progress in establishing Vodacom as a work
destination of choice for new skills, especially in Big Data.
Missed growth targets in Consumer content as a result
of unanticipated change in suppliers.
Scaling fixed/fibre remains a challenge in a very
dynamic market.
Delays in 4G licences in International markets hindering
data acceleration opportunity.
Digitising our activities
•
Digitising and optimising the customer
experience (page 27).
Leadership in technology
•
Modernising our network and investing in IT
(page 31).
Big Data
•
Leveraging data through Big Data analytics
(page 33).
Deserved trust and reputation
•
Accelerating socioeconomic transformation
through digital solutions (page 35).
Our Strategic Enablers
19
Our business
Our performance
Our governance
Administration