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Vodacom Group Limited
Integrated report for the year ended 31 March 2017
South Africa
Our segment
performance
Year ended 31 March
% change
2017
2016
16/17
Service revenue (Rm)
52 071
49 320
5.6
Revenue (Rm)
64 729
62 279
3.9
EBITDA (Rm)
26 815
25 016
7.2
EBIT (Rm)
20 593
19 430
6.0
Data revenue (Rm)
20 696
17 287
19.7
Capital expenditure (Rm)
8 471
8 747
(3.2)
Customers
1
(thousand)
37 131
34 178
8.6
Prepaid customers (thousand)
32 000
29 265
9.3
Contract customers (thousand)
5 131
4 913
4.4
Data customers
2
(thousand)
19 549
18 056
8.3
IoT connections
3
(thousand)
2 979
2 264
31.6
Total ARPU
5
(rand per month)
111
112
(0.9)
Prepaid
62
63
(1.6)
Contract
408
397
2.8
Number of employees
5 038
5 009
0.6
NPS score (%) #1
50^
54
Service revenue market share (%) #1
51.0^
51.1
¥
1. Customers are based on the total number of mobile customers using any service during the last three months. This includes
customers paying a monthly fee that entitles them to use the service even if they do not actually use the service and those
customers who are active while roaming.
2. Data customers have been restated to exclude customers with free allocated data bundles not used. Data customers are based
on the number of unique users generating billable data traffic during the month. Also included are users on integrated tariff
plans, or who have access to corporate APNs, and users who have been allocated a revenue generating data bundle during the
month. A user is defined as being active if they are paying a contractual monthly fee for this service or have used the service
during the reported month.
3. Internet of Things (IoT) connections, previously machine-to-machine, is the remote wireless interchange between two or more
predefined devices or a central station without direct relationship with an end customer, in order to support a specific business
process or product.
4. Minutes of use (MOU) per month is calculated by dividing the average monthly minutes (traffic) during the period by the
average monthly active customers during the period.
5. Total ARPU is calculated by dividing the average monthly service revenue by the average monthly customers during the
period. Prepaid and contract ARPU only include service revenue generated from Vodacom mobile customers.
^ These items were the subject of the limited assurance engagement performed by KPMG.
¥ Prior year service revenue market share has been restated for updated competitor information.
This section presents our operating performance, providing
commentary on how South Africa and the International operations
have performed this year.