Vodacom Integrated Report 2016

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Our sustainability report 2016
A more detailed review of our societal impacts and contribution is provided in
Vodacom’s sustainability report 2016.
The report, which constitutes the annual report of Vodacom’s Social and Ethics Committee, reviews our
performance and activities in the following material areas:
À À Sustainability governance and ethics: our sustainability governance framework and our approach to
promoting ethics and business integrity .
À À Investing in our people: our initiatives aimed at developing our people and promoting workplace health and safety.
À À Delivering social value: reviewing the social contribution of our products and services, and our BEE and social
investment initiatives.
À À Products and service responsibility: our activities to protect customer privacy and security, and address consumer concerns.
À À Responsible environmental management: what we are doing to manage our most material environmental impacts relating
to energy and climate change, water usage and waste.
A summary of our sustainability performance is presented in the following table:
Indicator 2016 2015
Investing in our people
Number of full time permanent employees 7 538 7 786
Salaries and benefits (Rm) 5 599 4 886
Women representation in Executive Committee (%) 18.0 17.0
Black representation in Executive Committee (%) 55.0 58.0
Ratio of average basic salary of men to women# (times) 1.3 1.4
Total training spend (Rm) 103 130
Workplace-related fatalities (employees and contractors) 4 3
Lost time injury frequency rate (LTIFR) 0.11 0.10
Delivering social value
Active customers (thousand) 61 305 61 648
Active M-Pesa customers (thousand) 9 224 7 991
Investment in infrastructure (Rm) 12 875 13 305
Total cash tax contribution (Rm) 14 710 13 575
Investment in communities (Rm) 106 96
Product and service responsibility
Customer NPS in South Africa (ranking relative to competitors) 1st 1st
Responsible environmental management
Access network electricity# (GWh) 282.0 255.0
Core network electricity# (GWh) 81.0 62.0
Building electricity#(GWh) 50.0 59.0
Vehicle fuel (diesel and petrol)# (million litres) 1.3 1.6
Network equipment and handsets reused or recycled# (tonnes) 1 006 160
CO2 emissions1 (tonnes) 576 872† 561 515†
1. Total scope 1, 2 and 3 emissions (Greenhouse Gas Protocol).
# South Africa only.
† Restated to exclude Tanzania base stations.
For our sustainability report 2016 go to vodacom
Sustainability
report 2016
Constituting theannual reportof
theVodacomSocialandEthics
Committee
Our performance Our business Governance review Administration Overview
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