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79
To the Directors of Vodacom Group Limited
We have undertaken a limited assurance engagement on selected key performance indicators (KPIs), as described below, and presented
in the 2017 Integrated report of Vodacom Group Limited (Vodacom) for the year ended 31 March 2017 (the Report). This engagement was
conducted by a multidisciplinary team including social and assurance specialists with relevant experience in sustainability reporting.
Subject Matter
We are required to provide limited assurance on the following selected KPIs marked with a ‘^’ on the relevant pages in the Report.
The selected KPIs described below have been prepared in accordance with Vodacom’s specified criteria for each KPI (Reporting Criteria),
primarily Vodacom’s internally developed definitions (Vodacom Internal Criteria), which can be accessed via the link
www.vodacom.com .Independent
assurance report
Category
Selected KPIs (unit of measure)
Scope of coverage
Reporting criteria
Customer
Net promoter score (%)
Vodacom South Africa
Vodacom internal criteria
Service revenue market share (%)
Vodacom South Africa
Vodacom internal criteria
Brand leadership: user consideration (%)
Vodacom South Africa
Vodacom internal criteria
Brand leadership: non-user
consideration (%)
Vodacom South Africa
Vodacom internal criteria
Growth
Data revenue contribution of Group
service revenue (%)
Vodacom Group
Vodacom internal criteria
New service revenue contribution
of Group service revenue (%)
Vodacom Group
Vodacom internal criteria
Enterprise revenue contribution
of Group service revenue (%)
Vodacom Group
Vodacom internal criteria
Non-South African entities
revenue contribution of Group
service revenue (%)
Vodacom Group
Vodacom internal criteria
Number of fixed-line connections
Vodacom South Africa
Vodacom internal criteria
Operations
Cost growth vs service revenue
growth (ppts)
Vodacom Group
Vodacom internal criteria
People
Engagement score (score out of 100)
Vodacom Group
Vodacom internal criteria
Reputation
Reputation survey (score)
Vodacom South Africa
Vodacom internal criteria
Table 1: Scope of the 2017 limited assurance engagement
Independent assurance provider’s limited assurance report on selected key performance indicators