23 / 102
Network quality and
performance are major
drivers of churn in the
region. Operators have
clear opportunities to
monetise strong demand
from customers for higher
data speeds and larger
data allowances.
Connected Consumer Survey 2017
”
“
We recognise that network quality and performance is a significant
source of competitive differentiation. To cater for the significant
increase in data usage, we have invested R11.3 billion across all our
markets to widen our 3G and 4G data coverage, improve voice
quality and increase data speeds. In South Africa, our network
offers the widest coverage and the fastest data experience across
the country; at yearend our 3G coverage increased to 99.2% of the
population and 4G coverage to 75.8%. We also extended our
high-speed transmission to 92.1% of our sites. Routine network
quality tests confirm that we lead in almost all quality indicators.
Our International operations now have 7 070 sites comprising
7 035 2G, 4 804 3G and 348 4G sites with high-speed transmission
extended to 86% of sites.
Network quality and coverage
As our customers become increasingly connected, and
as the ability to track and analyse consumer behaviour
becomes more sophisticated, there is a growing need to
ensure the full and effective protection of customer
privacy and personal data. Respecting the consumer’s
right to privacy remains a top priority for us and is
integral to our Code of Conduct. Our customers’ rights
are balanced against those of various security and
enforcement agencies that are legally entitled and
required to request customer information, and to
instruct us to suspend service in certain circumstances.
We manage such requests in accordance with Vodafone
policies, procedures and guidelines, and with applicable
local laws and regulations. As part of the Vodafone
Group, we contribute to Vodafone’s industry-leading law
enforcement disclosure report, which provides a detailed
insight regarding the demands from law enforcement
agencies across 28 countries.
Customer privacy
Social media comments
The Best Network in the World, I will never go to
any other network no matter what, Vodacom
#myfavouritecellphoneproviders #since #day1
Love my Vodacom, I’ve been using it for
14 years now and I never had a problem with it.
You guys don’t take your customers serious.
Vodacom you can’t do a simple thing
sim swap and your data is expensive.
You are robbing us.
19
Our business
Operating context
Delivering on our strategy
Our governance structure
Administration