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Employees
Material relationships
Means of engagement
Material interests
Their skills and involvement
determine our ability to realise
our vision of becoming a
leading digital company that
empowers a connected society.
•
Internal website.
•
Newsletters, internal magazine and
electronic communication.
•
Employee Consultative Council
with senior leaders and employee
representation.
•
Employee hotline.
•
Leadership roadshows.
•
CEO mailbox.
g
g
Clear career paths and opportunities for
career development.
g
g
Improved knowledge sharing across the Group.
g
g
Simplicity, agility and engagement.
g
g
Building the coaching capability of leaders.
g
g
Better understanding of reward structures.
g
g
Competitive remuneration.
Suppliers
Impact on our ability to
cost-effectively provide
products and services.
•
Supplier forums.
•
Ongoing site visits.
•
Audits.
g
g
Timely payment and fair terms.
g
g
Broad-based Black Economic Empowerment
(BBBEE) compliance.
g
g
Improving health and safety standards.
g
g
Partnering on environmental solutions.
Communities
Add to the longer term viability
of our markets by
strengthening the
socioeconomic context in
which we operate.
•
Public participation where new
base stations are required.
•
Change the World volunteer
programme.
•
Vodacom Foundation partnering
with communities.
•
Open days at universities.
g
g
Access to mobile voice and data services.
g
g
Access to basic services such as finance,
health and education.
g
g
Free-to-use social media, education and
job sites.
g
g
Investment in infrastructure.
g
g
Responsible expansion of infrastructure.
Business partners
A key interface with our
customers; they are custodians
of our brand and reputation,
and critical to ensuring
effective delivery of our
objective of delivering the best
customer experience.
•
Annual business partner
conference.
•
Bi-annual franchise roadshows.
•
Quarterly Franchisee Council
Committee meetings.
•
One-on-one business meetings.
•
Training sessions on new products
and services.
•
Store, franchise and retail visits.
g
g
Fair treatment.
g
g
Top management involvement
with customers.
g
g
Making it simpler and quicker to deal
with us.
Media
Critical role in keeping
stakeholders informed of
business developments, new
products and services and the
impact of our business
operations.
•
Face-to-face and telephonic
engagement.
•
Interviews with the CEO and
key executives.
•
Media releases and product-related
publicity.
•
Roundtables.
•
Product launches.
g
g
Being informed of key activities and offerings.
g
g
Transparency.
17
Our business
Operating context
Delivering on our strategy
Our governance structure
Administration