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Government and regulators
Material relationships
Means of engagement
Material interests
Provide access to spectrum and
operating licences, the basis for
creating value.
Impose regulatory measures
with potential costs
implications.
•
Participation in consultations and
public forums.
•
Submission and engagement on
draft regulations and bills.
•
Engagement through industry
consultative bodies.
•
Publication of policy engagement
papers.
•
Partnering on key programmes in
education, health and gender-
based violence.
g
g
Ensuring spectrum is managed as a strategic
resource, contributing to national broadband
access and the digital economy, especially in
underserviced and rural markets.
g
g
Promoting opportunities for job creation and
socioeconomic development (including
transformation and localisation).
g
g
Protecting consumer interests on service
quality, costs and privacy.
g
g
Regulatory compliance on issues such as
mobile termination rates, price, security, safety,
health and environmental performance.
g
g
Contribution to the tax base.
Customers
Purchase our products and
services, providing the basis for
revenue growth.
•
Call centres, retail outlets and
online.
•
MyVodacom app, messaging and
USSD channels.
•
Net promoter score (NPS)
feedback interviews and focus
groups.
•
Facebook and Twitter.
•
Vodacom website.
g
g
Better value offerings.
g
g
Faster data networks and wider coverage.
g
g
Making it simpler and quicker to deal with us.
g
g
Converged solutions for business customers.
g
g
Managing the challenge of data-usage
transparency.
g
g
Privacy of information.
g
g
Feedback on service-related issues.
Investors and shareholders
Provide the financial capital
needed to sustain and grow.
•
Investor interactions, including
roadshows, conferences and
meetings.
•
Investor days.
•
Annual, interim and quarterly
results announcements.
•
SENS announcements.
•
Monthly and quarterly operational
reviews with our parent Vodafone.
•
Investor relations section on our
website.
g
g
Strategy to ensure sustained financial
performance of South African and
International operations.
g
g
Responsible investment to ensure growth, and
to manage the risks and opportunities in our
markets.
g
g
Responsible allocation of capital.
g
g
Sound corporate governance practices.
g
g
Transparent executive remuneration.
g
g
Stable dividend policy.
What impacts
value
The material interests of
our key stakeholders
As a company we do not
operate in isolation: our ability to
deliver value depends on the
contribution and activities of a range of
different stakeholders. In the table below
we briefly outline those stakeholder groups
who have a substantive impact on our ability to
create value, outlining how they impact on value
and identifying some of their primary interests
relating to our business activities.
Vodacom Group Limited
Integrated report for the year ended 31 March 2017
16