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Our performance
Our business
Governance review
Administration
Overview
Context
Mitigating actions
Strategic
response
Major network and billing
infrastructure failures
We operate complex mobile networks that rely on third
parties to provide power or transmission. Network and
billing infrastructure may also be damaged by natural
disasters or a deliberate malicious attack. In particular,
network outages may negatively impact customer
usage, revenue and our reputation.
We have comprehensive business continuity and
disaster recovery plans in place.
We invest in maintaining and upgrading our networks
on an ongoing basis.
We have self-provided transmission links on
critical routes in our networks to reduce reliance
on external parties.
We are making investments to ensure adequate
redundancy capabilities where feasible.
We have comprehensive insurance in place.
We continue to consider dual generator and alternative
energy supply solutions where feasible.
Complying with competition
legislation
The South African competition authorities have been
actively targeting different industry sectors, with the
Competition Commission launching full-scale enquiries
into non-competitive practices. We may face penalties,
reputational damage, or lose stakeholder and
shareholder confidence if we do not comply with
the requirements of the South African Competition Act.
All new products and services are reviewed for
compliance with all applicable laws, including the
Competition Act, before being approved for launch.
Detailed evaluations of the impact of new products
and services, promotions, campaigns and tariff
enhancements are done in terms of the Electronic
Communications Act.
All distribution channel agreements have been
updated to comply with legislative changes.
Customer privacy
Our ability to protect sensitive customer information is
material to building trust with our customers and to our
reputation. Vodacom follows best practice to ensure
that we limit data leakages and breach of our
information.
We have implemented the Vodafone Global Privacy
Framework and toolkit in all our markets.
We are responding to privacy requirements through
an enterprise project across all areas of business.
Awareness and training form part of the project.
Legal and Regulatory Affairs continues to engage
with key stakeholders as we implement the necessary
processes to ensure that our information is protected.
Protection of Personal Information (PoPI) compliance.
Cybersecurity
We ensure that we have a superior security programme
in place to protect, monitor and react to malicious
cyber-attacks. We provide due care to ensure that our
network and our customers’ information are protected.
We have world-class monitoring centres to identify
attacks timely.
We conduct detailed scenario planning on an
ongoing basis.
We ensure that our networks and infrastructure are
built with security in mind.
We implement controls based on world-class
industry standards.
Customer
Reputation
People
Our five strategic objectives:
Growth Operations