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Our performance
Our business
Governance review
Administration
Overview
Employees
Material relationships
Material interests
Our response
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Their skills and involvement
determine our ability to realise
our vision of best network, best
value, best service.
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Career development.
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Improved knowledge sharing across
the Group.
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Simplicity, agility and engagement.
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Building skills in line with the future
business growth.
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Being appropriately remunerated for
their service.
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Sustainability report 2016
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Investing in our people
Customer
page 24
Growth
page 28
Reputation
page 36
Suppliers
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Impact on our ability to
cost-effectively provide
products and services.
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Timely payment and fair terms.
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Improving health and safety standards.
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Partnering on environmental solutions.
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Black Economic Empowerment (BEE)
compliance.
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Sustainability report 2016
•
Business integrity
•
Promoting BEE in South Africa
Customer
page 24
Growth
page 28
Reputation
page 36
Communities
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Add to the longer-term
viability of our markets by
strengthening the
socioeconomic context in
which we operate.
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Access to mobile voice and data services.
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Access to basic services such as finance,
health and education.
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Investment in infrastructure.
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Responsible expansion of infrastructure.
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Sustainability report 2016
•
Delivering social value
•
Promoting BEE in South Africa
•
Responsible environmental
management
Customer
page 24
Growth
page 28
Reputation
page 36
Business partners
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One of the most important
ways we interact with our
customers is through our
business partners. As
custodians of our brand and
reputation, how they engage
and deliver service is critical to
our objective of excellent
customer service across all
touch points.
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Fair treatment.
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Top management involvement with
customers.
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A consistent customer experience.
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Making it simpler and quicker to deal
with us.
Growth
page 28
Media
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Plays a role in keeping
Vodacom stakeholders
informed of business
developments, new products
and services and the impact of
our business operations.
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Being informed of key activities and
offerings.
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Transparency.
Growth
page 28