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In our International operations
:
À
À
We now have 6 499 2G sites and 3 916 3G sites; several
operations have tested LTE/4G. The launch has been
delayed due to licences not being allocated as yet, however,
Lesotho has a live LTE/4G network and subsequent to year
end Tanzania launched LTE/4G.
À
À
We continued our RAN renewal programmes: the DRC radio
network has been replaced with LTE/4G-ready equipment;
Tanzania is 97% complete, while Mozambique and Lesotho
were completed last year.
À
À
We expanded further on our ultra low cost base stations
in the DRC and Lesotho.
À
À
In the DRC we migrated seamlessly from the legacy
M-Pesa platforms to the new Vodafone G2 Mobile
Financial Services platform; we plan to migrate Tanzania
and Mozambique soon.
À
À
Not all operations are fully compliant with our MTX
resilience policy; we plan to achieve full compliance by
March 2017, the official compliance date.
Network NPS
Country
Network quality
(NPS score)
Network coverage
(NPS score)
South Africa
1
st
1
st
Tanzania
2
nd
2
nd
DRC
1
st
1
st
Mozambique
1
st
1
st
Lesotho
1
st
1
st
Best network
Our significant investment in our mobile and fixed network infrastructure and IT capabilities remains an important source of competitive
differentiation. This year, we invested R12.9 billion in infrastructure across the Group (a capital intensity of 16.1%), expanding our network
coverage and performance, and improving the overall customer experience. At the same time, through our Technology Efficiency programme
we have delivered on the operating expenditure cost savings objectives relating to energy, leases and rentals, transmission rental costs, and
maintenance, thereby reducing the impact on our cost base from the higher number of base stations in the network.
In South Africa:
À
À
We increased our 3G sites by 20.4% to 10 600 sites and
more than doubled our LTE/4G sites to 6 050 sites.
À
À
We are now reaching more customers in remote and
previously underserviced areas with high-speed data
coverage. We extended our 3G population coverage to
98.9% and LTE/4G population coverage to 58.2%.
À
À
We continue to make traction in implementing newer,
faster and more efficient technologies. We rolled out
our LTE-Advanced service, with peak speeds exceeding
200Mbps in some tests; unfortunately we are unable to
roll out our LTE-Advanced over wider areas due to lack of
spectrum.
À
À
We made good progress in transforming our customer
relationship management and billing systems to provide an
improved in-store and call centre experience for customers.
À
À
Our network is more resilient. We have been building mobile
telephone exchanges into trucks capable of being deployed
anywhere in the country to deliver on our policy of
recovering 80% of all voice and data traffic within 48 hours
during the total loss of a major mobile telephone exchange
(MTX) facility; an independent assessment of compliance
with our network resilience policy, concluded that we are
prepared on every required control.
À
À
We are offering new and improved services. By continuing
our rollout of fibre to the home and business, and launching
OneNet Business, we’ve set the stage to provide SMEs with
an integrated communications service.
À
À
The ongoing expansion of our cloud services offering
provides solutions for both large enterprise and SME
customers. During this financial year, we introduced a
hosted virtual private cloud solution, delivering an option
to customers requiring a dedicated cloud environment and
we developed strategic partnerships with IBM to increase
our service offerings.
For our technology report 2016
go to
www.vodacom.comvodacom
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