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Our business
Operating context
Delivering on our strategy
Our governance structure
Administration
•
Providing competitive remuneration and personal
development opportunities.
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Investing in technical skills and leadership development,
employee wellness and safety.
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Implementation of various health and safety initiatives.
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Promoting employee diversity to address inequalities and
improve customer appreciation.
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Differentiating our customer offering through network
quality, positive customer experience and tailored products
and services.
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Engaging actively with regulators, pursuing full compliance
and driving a societal contribution.
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Ensuring transparent investor communication.
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Delivering social value through enhanced connectivity and
services in inclusive finance, education and health.
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Maintaining our network leadership through targeted
investment.
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Enabling 2G, 3G and 4G on same network equipment
through radio access network modernisation programmes.
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Progressing with customer billing transformation and
migration to our new M-Pesa platform.
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Developing systems and processes to enable big data analytics.
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Optimising capital allocation.
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Diversifying revenue growth areas.
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Driving ‘Fit for growth’ cost programme.
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Maintaining strong corporate governance structures and
finance team.
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Purchasing power on network equipment, devices and operating
expenditure through Vodafone Procurement Company.
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Strong focus on energy efficiency of our network.
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Identify opportunities to use communications technology in
enabling a low carbon economy.
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Recycling handsets and network equipment.
R5.5 billion
1
invested in wages and benefits.
R277 million invested in employee training.
75% black and 43% female representation in senior
management.
1 contractor fatality.
17 point lead in net promoter score (NPS) in South Africa.
R16.1 billion Group total cash contribution to public finances.
R24 billion weighted spend with BBBEE suppliers.
12.9 million M-Pesa customers.
Increased billing complaints as a result of challenges
implementing new billing system.
Lost customers due to customer registration requirements in
some countries.
Continuing engagement with government and regulators on
regulatory and policy issues.
Rated first for network quality three out of five of our markets
in network NPS.
R11.3 billion invested in strengthening network.
19 192 new sites added this year.
Improvements in customer experience voice and data KPIs
across all operations.
✖ Slower than anticipated fibre rollout.
Revenue up 1.5% to R81.3 billion.
EBITDA up 2.9% R31.2 billion.
Cash generated from operations: R31.8 billion.
Headline earnings per share: 923 cents.
Total dividend per share declared: 830 cents.
R2.8 billion paid to debt funders in interest.
Weaker International performance due to customer registration
requirements.
1.3 GWh energy saved at our buildings in South Africa.
68.5 tonnes of e-waste recycled.
976 solar-operated sites.
683 439 tonnes CO
2
emissions (Scope 1, 2 and 3). 18% increase
from last year.
1. Excludes staff expenses of R742 million (2016: R687 million) capitalised against property, plant and equipment. Includes dividends of R44 million
(2016: R41 million) relating to the forfeitable share plan which was offset against the forfeitable share plan reserve.
Ongoing
Activities to sustain value
Outcomes (2017)