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Financial services
M-Pesa
M-Pawa
insurance
mHealth
mAgriculture
Self-service care
MyVodacom app
Vodacom online
Unstructured
Supplementary Service
Data (USSD) self-help
Entertainment
music streaming
video entertainment
gaming
sports
Voice
mobile and fixed
Data
mobile broadband,
mobile internet, fixed
Messaging
SMS and MMS
Security
Unified
communication
voice
messaging
video
Cloud and
hosting
Connectivity
wireless
fixed
mobile
Managedmobility
Internet of Things
(IoT)
Lesotho
Ownership
80%
Population
2
(estimate):
2 million
GDP growth estimate
2
:
2.1%
Customers:
1.5 million
ARPU
3
(local currency per month):
LSL61
Licence expiry period:
2036
Customer market share:
90.9%
Coverage
5
:
97.6%
NPS:
1st
PoPs – formal:
5 008
PoPs – informal:
7 212
Mozambique
Ownership
85%
Population
2
(estimate):
29 million
GDP growth estimate
2
:
3.2%
Customers:
5.1 million
ARPU
3
(local currency per month):
MZN216
Licence expiry period
4
:
2018/2026
Customer market share:
47.6%
Coverage
5
:
43.9%
NPS:
2nd
PoPs – formal:
17 990
PoPs – informal:
5 700
DRC
Ownership
51%
Population
2
(estimate):
80 million
GDP growth estimate
2
:
4.2%
Customers:
10.4 million
ARPU
3
(local currency per month):
US$3.5
Licence expiry period
4
:
2028/2032
Customer market share:
38.9%
Coverage
5
:
49.1%
NPS:
1st
PoPs – formal:
11 859
PoPs – informal:
212 773
Notes:
1. 6.25% held indirectly through structured entities which are consolidated in terms of
IFRS 10: Consolidated Financial Statements as part of the BBBEE transaction.
2. Bureau for Economic Research (BER) and the Economist Intelligence Unit (EIU).
Gross Domestic Profit (GDP) relates to real GDP growth.
3. Total average revenue per user (ARPU) is calculated by dividing the average monthly
service revenue by the average monthly active customers during the period.
4. 2018/2028 relates to the 2G licence and 2026/2032 relates to the 3G licence.
5. 2G coverage.
^ These items were the subject of the limited assurance engagement performed by KPMG.
Angola
Benin
Botswana
Burkina Faso
Cameroon
Côte d’Ivoire
Democratic
Republic of
Congo (DRC)
Djibouti
Equatorial Guinea
France
Vodacom Business Africa
Gabon
Ghana
Kenya
Lesotho
Madagascar
Malawi
Malaysia
Mauritius
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Sierra Leone
Singapore
South Africa
Swaziland
Tanzania
Uganda
United Kingdom
Zambia
Zimbabwe
Our business
Operating context
Delivering on our strategy
Our governance structure
Administration
05
%
2017
2016
■
Mobile voice
47
51
■
Mobile data
36
^
32
■
Mobile interconnect
4
5
■
Mobile messaging
4
5
■
Other service revenue
9
7
Group
service
revenue
2
0
1
6
2
0
1
7
%
2017
2016
■
Mobile contract revenue
42
42
■
Mobile prepaid revenue
58
58
Group
mobile
customer
revenue
2
0
1
6
2
0
1
7