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Vodacom Group Limited

Integrated report for the year ended 31 March 2016

12

How we sustain value

Investing in the resources and relationships that

impact value

• 7 538 employees in

30 countries.

• Trusted employee relations.

• Sound compliance and

governance systems.

• Technical and managerial

skills.

• 61.3 million active

customers.

• Informed engagement with

regulators.

• Investor confidence.

• Positive supplier relationship.

• Trusted brand.

• 18 149 base station sites.

• South Africa 88.5%,

International 89.4% self-

provided fibre and microwave

connections.

• R39.7 billion value of property,

plant and equipment.

• 446 GWh electricity

#

.

• 181 442 kl water

#

.

• 4.6 million litres fuel

#

.

Key inputs

Key resources

People, culture and governance

(Human and intellectual capital)

The technical and managerial skills, productivity and wellbeing of our

people – coupled with a company culture and governance systems that

foster innovation and compliance – are critical to our long-term success.

Investing in our people is one of the most significant costs to our business.

Trusted relationships with key stakeholders

(Social and relationship capital)

A positive reputation and trusted relationship with customers, regulators,

investors, suppliers and communities is the foundation of our ability to

generate revenue. Maintaining trusted relationships across all stakeholders

may require trade-offs as we seek to address sometimes competing

stakeholder interests.

Network and IT infrastructure

(Manufactured capital)

Our network infrastructure, data centres, distribution infrastructure, IT and

billing and software applications are an important source of competitive

differentiation. Investing in building and maintaining this infrastructure

requires significant financial capital, and appropriate levels of human and

intellectual capital.

Financial capital

Financial capital – which includes shareholders’ equity, debt and

reinvested capital – is a critical input in executing our business activities

and in generating, accessing and deploying other forms of capital.

Balancing the short-term interests of investors with longer-term growth

objectives, and with some of the interests of other stakeholder groups,

remains an important objective.

Natural resources

(Natural capital)

We require natural capital such as land and energy to deploy and operate

our manufactured capital but such requirements are low in impact.

Accessing these inputs diminishes financial and natural capital, the impact

of which is lowered through energy efficiency initiatives and site sharing.

• R239 billion market

capitalisation at 31 March 2016.

• 0.7 times net debt to EBITDA

ratio to execute growth.

• R9.8 billion free cash flow.

• R716 million interest earned.

# South Africa only.