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Our performance
Our business
Governance review
Administration
Overview
• R5.6 billion
1
in salaries and benefits.
• R103 million invested in employee training.
• 73% black and 43% female employees
in South Africa.
• Four fatalities.
• Providing competitive remuneration and personal
development opportunities.
• Investing in technical skills and leadership development,
employee wellness and safety.
• Promoting employee diversity to address inequalities and
improve customer appreciation.
• 15 point lead in customer net promoter score
(NPS) in South Africa.
• R14.7 billion Group cash contribution to
public finances.
• R11.7 billion paid to shareholders in dividends.
• R26 billion weighted spend on BEE suppliers.
• 9.2 million M-Pesa customers.
• R106 million corporate social investment (CSI) spend.
• Differentiating our customer offering through network
quality and customer experience.
• Engaging actively with regulators, pursuing full compliance
and driving societal contribution.
• Ensuring transparent investor communication.
• Delivering social value through enhanced connectivity and
services in inclusive finance, education and health.
• Maintaining network leadership through accelerated capex
programme.
• Enabling 2G, 3G and LTE/4G on same network equipment
through radio access network modernisation programmes.
• Progressed with M-Pesa G2 migration and Customer 3D CRM
and billing transformation.
• Revenue up 7.5% to R80.1 billion.
• EBITDA up 12.8% to R30.3 billion.
• Cash generated from operations: R29.8 billion.
• Headline earnings per share: 883 cents.
• Dividend per share declared: 795 cents.
• R2.2 billion paid to debt funders in interest.
• Diversifying revenue growth areas.
• Driving ‘Fit for growth’ cost programme.
• Maintaining strong corporate governance structures and
finance team.
• Purchasing power on network equipment, devices and
operating expenses through Vodafone Procurement
Company.
• 1.3 GWh energy saved at our buildings
in South Africa.
• 576 872 tonnes CO
2
emissions (Scope 1, 2, 3).
• 1 006 tonnes of e-waste recycled in South Africa.
• 955 solar operated sites.
• Strong focus on energy efficiency of our network
and buildings.
• Identify opportunities to use communications
technology in enabling a low carbon economy.
• Recycling handsets and network equipment.
Activities to enhance key resources
Outcomes (2016)
1. Excludes staff expenses of R687 million (2015: R646 million) capitalised against property, plant and equipment. Includes dividends of R41 million (2015: R50 million) relating to
the forfeitable share plan which was offset against the forfeitable share plan reserve.
• R12.9 billion invested in strengthening the network.
• Rated first for network quality in all of our markets
in network NPS, except Tanzania.
• In South Africa, 10 600 3G sites and 6 050 LTE/4G
sites. In International, 6 499 2G sites and
3 916 3G sites.
• Improvements in customer-experience voice and
data KPIs across all operating companies.