*   All amounts in this integrated report marked with an ‘*’ represent normalised growth adjusted for foreign exchange gains/losses and at a constant currency (using current year as base), (collectively ‘foreign exchange’).
#   Information pertaining to South Africa only.
^   These items were the subject of the limited assurance engagement performed by EY.
2G   2G networks are operated using global system for mobile (GSM) technology which offer services such as voice, text messaging and basic data. In addition, the entire Group’s controlled networks support general packet radio services (GPRS), often referred to as 2.5G. GPRS allows mobile devices to access internet protocol (IP) based data services such as the Internet and email.
3G   A cellular technology based on wideband code division multiple access (CDMA) delivering voice and data services.
  4G or long-term evolution (LTE) technology offers even faster data transfer speeds than 3G/HSPA.

Black Economic Empowerment is a programme launched by the South African government to redress the inequalities by giving previously disadvantaged groups opportunities previously not available to them. It includes measures such as employment equity, skills development, ownership, management, socioeconomic development and preferential procurement.

Not applicable
Not measured

Churn is calculated by dividing the annualised number of disconnections during the period by the average monthly customers during the period.


Radio access network is part of a mobile telecommunications system which conceptually sits between the mobile phone and the base station.


Earnings before interest, taxation, depreciation and amortisation, impairment losses, profit/loss on disposal of investments, property, plant and equipment and intangible assets, profit/loss from associate and joint venture, restructuring costs and BEE income/charge.

Smart devices
Smart devices include smartphones, tablets and modems.
South Africa
Vodacom South Africa is commonly referred to as South Africa in the integrated report. It relates to Vodacom (Pty) Limited, a private limited liability company duly incorporated in accordance with the laws of South Africa and its subsidiaries, joint ventures and SPVs.

The number of fixed-line connections in South Africa which includes Fibre to the Home (FTTH) and Fibre to the Business (FTTB).


Total shareholder returns consist of the aggregate share price appreciation and dividend yield.


International comprises the segment information relating to the non-South African-based cellular networks in Tanzania, the Democratic Republic of Congo, Mozambique and Lesotho, as well as the operations of Vodacom International Limited and Vodacom Business Africa.