Our strategic performance: at a glance

Last year we set three-year goals with related targets for each of our five strategies.

       
Progress at
Strategic pillar Measure 31 March 2018  
31 March 2016
31 March 2015
Customer Service revenue
market share
Market leader in
all markets
 Green #1
in all markets for service
revenue market share		 #1
in all markets for service
revenue market share
NPS score #1
in all markets		 Orange #1
in all markets, except
Tanzania (#3) and the DRC (#4)		 #1
in all markets except
Tanzania (#2) and the DRC (#3)
Brand leadership
position		 #1
in South Africa		 Green 65%^
#1 in South Africa		 63%^
#1 in South Africa
Growth Data revenue
contribution		 40%
of Group service revenue		 Orange
31.9%^
26.7%
Enterprise
contribution		 30%
of Group service revenue		 Orange
20.5%^
18.4%
Fixed-line
connections
Increase number
of connections
 Orange 1 223^
connections
Soft-launched
Non-South African
entities
contribution		 30%
of Group service revenue		 Orange
26.6%^
24.6%
New services
contribution		 5%
of Group service revenue		 Orange
4.2%^
3.9%
Operations Cost growth
vs service
revenue growth		 0.5 ppts
lower than service revenue
growth		 Green 2.4 ppts^
lower		 2.2 ppts
higher
People Engagement Score
80
 Orange
76^
76
Reputation Reputation Survey #1
in all markets		 Green #1
in South Africa
Not measured

^ These items were the subject of the limited assurance engagement performed by EY.
Achieved target.
On track to achieve target.