Our strategic performance: at a glance

Last year we set three-year goals with related targets for each of our five strategies.

       
Progress at
Strategic pillar Measure 31 March 2018  
31 March 2016
31 March 2015
Customer Service revenue
market share
Market leader in
all markets
Green #1
in all markets for service
revenue market share
#1
in all markets for service
revenue market share
NPS score #1
in all markets
Orange #1
in all markets, except
Tanzania (#3) and the DRC (#4)
#1
in all markets except
Tanzania (#2) and the DRC (#3)
Brand leadership
position
#1
in South Africa
Green 65%^
#1 in South Africa
63%^
#1 in South Africa
Growth Data revenue
contribution
40%
of Group service revenue
Orange
31.9%^
26.7%
Enterprise
contribution
30%
of Group service revenue
Orange
20.5%^
18.4%
Fixed-line
connections
Increase number
of connections
Orange 1 223^
connections
Soft-launched
Non-South African
entities
contribution
30%
of Group service revenue
Orange
26.6%^
24.6%
New services
contribution
5%
of Group service revenue
Orange
4.2%^
3.9%
Operations Cost growth
vs service
revenue growth
0.5 ppts
lower than service revenue
growth
Green 2.4 ppts^
lower
2.2 ppts
higher
People Engagement Score
80
Orange
76^
76
Reputation Reputation Survey #1
in all markets
Green #1
in South Africa
Not measured

^ These items were the subject of the limited assurance engagement performed by EY.
Achieved target.
On track to achieve target.